Payment Policy

Thank you for shopping at Beauty Bureau. We aim to provide a secure, straightforward and flexible payment experience.

1. Accepted Payment Methods

We accept the following payment methods:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
UnionPay
Elo
Shop Pay

The exact payment methods available for your order will be displayed at checkout.

2. Payment Currency

All prices and payments are processed in pounds sterling, unless another currency is clearly displayed at checkout.

Your bank or card provider may apply currency-conversion charges, international transaction fees or other charges. These charges are determined by your provider and are not controlled by Beauty Bureau.

3. Payment Authorisation

Payment must be successfully authorised before an order can be accepted and processed.

When you place an order, your bank or payment provider may temporarily reserve or authorise the order amount. Depending on the payment method and our payment settings, the payment may be captured immediately or as part of the order-processing process. Shopify supports both payment authorisation and capture workflows.

If payment is declined, your order will not be completed. You may need to contact your bank or use another payment method.

4. Payment Security

Payments are processed through Shopify and authorised third-party payment providers.

Depending on the payment method selected, you may be asked to complete additional security checks, such as card verification or authentication through your bank.

Shop Pay may allow eligible customers to save their shipping and payment information for a faster checkout experience.

5. Incorrect or Failed Payments

Please ensure that your billing address, card details and contact information are entered correctly.

We may cancel or place an order on hold if:

the payment is declined;
the billing information cannot be verified;
the transaction is flagged for additional review;
we reasonably suspect fraudulent or unauthorised activity; or
the payment provider requests further verification.

If money appears to have been deducted but you have not received an order confirmation, please contact us before attempting to place another order.

6. Refunds

Approved refunds will normally be returned to the original payment method used for the order.

After we process a refund, it may take several working days to appear in your account. The exact processing time depends on your bank, card issuer or payment provider.

Our refunds and returns remain subject to our Refund Policy and your applicable UK consumer rights.